Clientless Remote Support Software Market

Clientless Remote Support Software Market Outlook (2022-2032)

The global clientless remote support software market is estimated at USD 1.7 Billion in 2022 and is forecast to surpass USD 6.7 Billion by 2032, growing at a CAGR of 14.5% from 2022 to 2032.

Report Attributes	Details
Base Year Value (2021A)	USD 1.5 Billion
Estimated Year Value (2022E)	USD 1.7 Billion
Projected Year Value (2032F)	USD 6.7 Billion
Global Growth Rate (2022-2032)	CAGR 14.5%
North America Market Share in 2021	~31%
North America Growth Rate (2022-2032)	CAGR ~15.3%
Collective Value Share (France, China, India) 2021: Top 3 Countries	~39%
Top 5 Companies Market Share in 2021	~21%
Key Companies Profiled	Cisco WebEx LLC LogMeIn Inc. Bomgar Corporation RSupport Inc. TeamViewer GmbH Citrix Systems Inc. F5 Networks, Inc. NTRglobal Group Ltd. VMware Inc. RealVNC Limited Splashtop Inc. Techinline Juniper Networks Barracuda Networks Other Market Players

The global clientless remote support software market accounted for ~1% of the global ICT market in 2021. The global clientless remote support software market is estimated to have an absolute $ opportunity of USD 5.0 Billion during the forecast years of 2022-2032. 

The demand of clientless remote support software is poised to remain high among the customer care centres, service providers, and IT departments. The escalating use of multiple electronic gadgets such as desktops, mobile devices, and laptops is leading to augmented customer support regarding technical complications.

Moreover, as the adoption of clientless remote support software enables the support team to control devices through sharing screens, is estimated to provide a gain of 190 BPS during the forecast years of 2022-2032.

2017-2021 Global Clientless Remote Support Software Market Outlook in Comparison to 2022-2032 Growth Forecast

Key players in the clientless remote support software market are focusing on offering software services to enable technicians and Information Technology support system to control their devices via the internet as the need for connecting device arise.

As the need for sharing data and information between devices is continuously increasing, manufacturers are focusing on offering support services for a mobile operating system to satiate growing needs. Additionally, the support software offers solutions and addresses employee and customer problems via IT support, thereby supporting market growth by 1.3X during the forecast years of 2022-2032. 

Fact.MR projects the clientless remote support software market is expected to witness exhibiting growth at 14.5% CAGR during 2022 and 2032 in comparison to a CAGR of 10.9% with which it grew from 2017 and 2021.

Malware Detection Heightening Market Demand

Issues such as firmware software, malware detection, battery optimization etc. are increasing across the firms. Occurrences of malware attacks have increased, thereby leading to enhanced demand for services on end-users gadgets. This is expected to drive the consumption of clientless remote support software by 1/4th or ~25% in the coming years.

The malware attacks are conducted in stealth leading to significant data loss, thereby companies prefer adopting software support to save expenditure on help-desk centers. The IT help desks prefer offering support and solutions to end-users, as the support software can connect without the need to install software and customize the network settings. Due to the above-listed factors, the market for clientless remote support software is estimated to grow by 1.4X in coming years.

New Product Launch to Provide Lucrative Growth Opportunities

Using clientless remote support software for training purposes is the new trend witnessed in the market. The augmented need to train IT professionals is escalating the adoption of clientless remote support software across the globe, this is estimated to provide a gain of 230 BPS to the market in coming years.

Moreover, key players in the market are focusing on developing and introducing products with innovative technology to stand out from the crowd and gain a competitive edge over others. Such factors are expected to impact the market growth in a positive direction in the coming years.

Market players are continuously investing in the research and development of new products. Product upgrades in the market often lead to an increase in the growth of the market. It also encourages vendors to invest rigorously in developing and introducing advanced products to stand out from the competition and gain a wider consumer base in the market. Therefore, this is estimated to support market growth by 2/5th i.e. ~40% in the coming years.

Region-wise Insights

Which region accounts for more market share in Clientless Remote Support Software Market?

North America clientless remote support software market accounts for 31.2% of the overall clientless remote support software market share and is projected to grow at a CAGR of 15.3% during forecast years.

The high growth is mainly attributed to the United States being the key market for support software in North America. Moreover, the clientless remote support software is witnessing enhanced adoption among small and medium-sized businesses and large enterprises as well. This is estimated to facilitate high growth in clientless remote support software over the forecast period.

What is the market scenario in East Asia and South Asia for Clientless Remote Support Software Market?

The East Asia and South Asia clientless remote support software market accounts for 18.6% and 16.7% of the clientless remote support software market. Collectively, they hold 35.3% of the overall clientless remote support software market share respectively. 

The development of new products, the growing availability of mobile-based clientless remote support software coupled with the rising adoption of IoT technology is fueling the market growth of support software in coming years. Moreover, the emerging economies of India and China are estimated to create additional demand for services owing to rising malware attacks and escalating adoption of these services to control them.

Category-wise Insights

Which device type is estimated to account for largest market share in Clientless Remote Support Software Market?

Based on the device type, desktops hold 38.9% of the overall market share of the clientless remote support software market. The demand for deploying applications through cloud-based services as the requirement to offer IT solutions support and services to the consumers is witnessing an upsurge. Therefore, the segment is projected to grow at a CAGR of 14.6% in the coming years. 

The mobile devices and tablets segment holds nearly 34.5% and 26.6% of the overall market share. The mobile devices segment is projected to grow at a CAGR of 14.9% during the forecast years owing to the rising deployment of support software in mobile devices. 

Which end-use industry dominates the Clientless Remote Support Software Market during the assessment period of 2022-2032?

The clientless remote support software has its use in multiple end-use industries such as BFSI, defense industry, healthcare industry, education, customer care centres etc. Amongst them, the BFSI industry segment holds approximately 16.8% of the clientless remote support software market share. 

The segment is projected to grow at a CAGR of 15.3% owing to the rising need to offer cloud-based IT support in distant locations, which is expected to grow more during the forecast years.

Competitive Landscape: Top Companies in Clientless Remote Support Software Market

The global clientless remote support software market is highly fragmented and competitive owing to the existence of many domestic and regional players. Various marketing strategies are adopted by key players such as mergers and acquisitions, expansions, collaborations and partnerships.

Also, new product development as a strategic approach is adopted by the leading companies to upscale their market presence among consumers. These strategies have resulted in the incorporation of advanced clientless remote support software.

Fact.MR has provided detailed information about price points of top service providers in clientless remote support software market positioned across regions, sales growth, production capacity, and speculative technological expansion in the recently published report.

For instance:

1. Francisco Partners and Evergreen Coast Capital acquired a leading cloud services provider, LogMeIn in 2020. The comprehensive portfolio is helping millions of customers to collaborate and connect from anywhere, along with managing assets, in tandem with supporting employees and consumers to secure their digital identities in a virtual world. 
2. RSupport Inc., in 2021 collaborated with Jiran Jigyo Soft and it established Colabox, a joint video conference room in the Incubation Center of Gangwon Provincial University. Moreover, it help supply call centre solutions for telecommuting to Snet and also signed a Memorandum of Understanding (MoU) in 2021, with LG Electronics for business cooperation at a global level providing all-in-one video conferencing solutions. 

Global Clientless Remote Support Software Market by Category

• By Deployment Type

  • Cloud-based 
  • On-premises 

• By Device Type

  • Desktops
  • Mobile Devices
  • Tablets

• By End-Use Industry

  • Education Industry
  • Healthcare Industry
  • IT & Telecom Industry
  • Retail Industry
  • Government
  • BFSI
  • Customer Care Centres
  • Defense Industry
  • Others

• By Region

  • North America
  • Latin America
  • Europe
  • East Asia
  • South Asia
  • Oceania
  • MEA