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Outsourced Call Centers (Outsourced Contact Centers) Market 2017 Analysis – Teleperformance, Concentrix (Convergys), Alorica, Atento, Acticall (Sitel), Arvato, Sykes Enterprises, TeleTech Holdings, Transcom, Serco, HKT Teleservices, Comdata

11-30-2018 11:40 PM CET | IT, New Media & Software

Press release from: Research Reports Inc.

Outsourced Call Centers (Outsourced Contact Centers)

Outsourced Call Centers (Outsourced Contact Centers)

In today’s business parlance, outsourcing refers to the practice of outsourcing non-core business functions of an organization to a third party business process outsourcing (BPO) services provider. Similarly, call center outsourcing is the process of contracting the management of voice based customer service processes to specialized call center outsourcing companies. Contact centers defined simply are workplaces wherein human agents receive or make outgoing telephone calls to existing or prospective customers of a company. Outsourced contact centers are specialized contact center outsourcing companies that manage inbound or outbound call center processes for their clients.

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The market is growing at a very rapid pace and with rise in technological innovation, competition and M&A activities in the industry many local and regional vendors are offering specific application products for varied end-users. The industry is expected to remain innovation-led, with frequent acquisitions and strategic alliances adopted as the key strategies by the players to increase their industry presence.

According to this study, over the next five years the Outsourced Call Centers (Outsourced Contact Centers) market will register a xx% CAGR in terms of revenue, the global market size will reach US$ xx million by 2023, from US$ xx million in 2017. In particular, this report presents the global revenue market share of key companies in Outsourced Call Centers (Outsourced Contact Centers) business.

This report presents a comprehensive overview, market shares and growth opportunities of Outsourced Call Centers (Outsourced Contact Centers) market by product type, application, key companies and key regions.

The report also presents the market competition landscape and a corresponding detailed analysis of the major vendor/manufacturers in the market. The key manufacturers covered in this report:

• Teleperformance
• Concentrix (Convergys)
• Alorica
• Atento
• Acticall (Sitel)
• Arvato
• Sykes Enterprises
• TeleTech Holdings
• Transcom
• Serco
• HKT Teleservices
• Comdata

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This study considers the Outsourced Call Centers (Outsourced Contact Centers) value generated from the sales of the following segments:

Segmentation by product type: breakdown data from 2013 to 2018, and forecast to 2023.
• On-Premise CCO
• Cloud-based CCO

Segmentation by application: breakdown data from 2013 to 2018, and forecast to 2023
• Telecom & IT
• BFSI
• Healthcare & Life Sciences
• Government & Public
• Retail & Consumer Goods
• Others

This report also splits the market by region:
• Americas
• United States
• Canada
• Mexico
• Brazil
• APAC
• China
• Japan
• Korea
• Southeast Asia
• India
• Australia
• Europe
• Germany
• France
• UK
• Italy
• Russia
• Spain
• Middle East & Africa
• Egypt
• South Africa
• Israel
• Turkey
• GCC Countries

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In addition, this report discusses the key drivers influencing market growth, opportunities, the challenges and the risks faced by key players and the market as a whole. It also analyzes key emerging trends and their impact on present and future development.

Research objectives
To study and analyze the global Outsourced Call Centers (Outsourced Contact Centers) market size by key regions/countries, product type and application, history data from 2013 to 2017, and forecast to 2023.
To understand the structure of Outsourced Call Centers (Outsourced Contact Centers) market by identifying its various subsegments.
Focuses on the key global Outsourced Call Centers (Outsourced Contact Centers) players, to define, describe and analyze the value, market share, market competition landscape, SWOT analysis and development plans in next few years.
To analyze the Outsourced Call Centers (Outsourced Contact Centers) with respect to individual growth trends, future prospects, and their contribution to the total market.
To share detailed information about the key factors influencing the growth of the market (growth potential, opportunities, drivers, industry-specific challenges and risks).
To project the size of Outsourced Call Centers (Outsourced Contact Centers) submarkets, with respect to key regions (along with their respective key countries).
To analyze competitive developments such as expansions, agreements, new product launches and acquisitions in the market.
To strategically profile the key players and comprehensively analyze their growth strategies.

About us
Research Reports Inc. is one of the leading destinations for market research reports across all industries, companies, and technologies. Our repository features an exhaustive list of market research reports from thousands of publishers worldwide.

Contact us
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Sales Manager,
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UK +4403308087757
Email- sales@researchreportsinc.com

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