This report focuses on the global Social Customer Relationship Management (CRM) Software status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Social Customer Relationship Management (CRM) Software development in United States, Europe and China.
Social CRM is an evolution of CRM, which uses social media services, techniques, and technology to enable organizations engage with their target customers. It is a business strategy, supported by technology platform, business processes, and social network, which helps to engage customers in a collaborative manner to provide mutual benefits to both parties. Social CRM has various applications including marketing, sales, customer services, social engagement with prospective customers, and social support to customers.
In 2017, the global Social Customer Relationship Management (CRM) Software market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2018-2025.
The key players covered in this study
Salesforce.com
SAP AG
Oracle
Microsoft Dynamics CRM
Jive Software
Lithium Technologies
Visible Technologies
Artesian Solutions
Bazaarvoice
QuestBack
Attensity Group
Leaf Group
Kana Software
Market segment by Type, the product can be split into
Cloud-based
On-premises
Market segment by Application, split into
SMEs
Large Enterprises
Market segment by Regions/Countries, this report covers
United States
Europe
China
Japan
Southeast Asia
India
Central & South America
The study objectives of this report are:
To analyze global Social Customer Relationship Management (CRM) Software status, future forecast, growth opportunity, key market and key players.
To present the Social Customer Relationship Management (CRM) Software development in United States, Europe and China.
To strategically profile the key players and comprehensively analyze their development plan and strategies.
To define, describe and forecast the market by product type, market and key regions.
In this study, the years considered to estimate the market size of Social Customer Relationship Management (CRM) Software are as follows:
History Year: 2013-2017
Base Year: 2017
Estimated Year: 2018
Forecast Year 2018 to 2025
For the data information by region, company, type and application, 2017 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.
Table of Contents
1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered
1.4 Market Analysis by Type
1.4.1 Global Social Customer Relationship Management (CRM) Software Market Size Growth Rate by Type (2013-2025)
1.4.2 Cloud-based
1.4.3 On-premises
1.5 Market by Application
1.5.1 Global Social Customer Relationship Management (CRM) Software Market Share by Application (2013-2025)
1.5.2 SMEs
1.5.3 Large Enterprises
1.6 Study Objectives
1.7 Years Considered
2 Global Growth Trends
2.1 Social Customer Relationship Management (CRM) Software Market Size
2.2 Social Customer Relationship Management (CRM) Software Growth Trends by Regions
2.2.1 Social Customer Relationship Management (CRM) Software Market Size by Regions (2013-2025)
2.2.2 Social Customer Relationship Management (CRM) Software Market Share by Regions (2013-2018)
2.3 Industry Trends
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Opportunities
3 Market Share by Key Players
3.1 Social Customer Relationship Management (CRM) Software Market Size by Manufacturers
3.1.1 Global Social Customer Relationship Management (CRM) Software Revenue by Manufacturers (2013-2018)
3.1.2 Global Social Customer Relationship Management (CRM) Software Revenue Market Share by Manufacturers (2013-2018)
3.1.3 Global Social Customer Relationship Management (CRM) Software Market Concentration Ratio (CR5 and HHI)
3.2 Social Customer Relationship Management (CRM) Software Key Players Head office and Area Served
3.3 Key Players Social Customer Relationship Management (CRM) Software Product/Solution/Service
3.4 Date of Enter into Social Customer Relationship Management (CRM) Software Market
3.5 Mergers & Acquisitions, Expansion Plans
4 Breakdown Data by Type and Application
4.1 Global Social Customer Relationship Management (CRM) Software Market Size by Type (2013-2018)
4.2 Global Social Customer Relationship Management (CRM) Software Market Size by Application (2013-2018)
5 United States
5.1 United States Social Customer Relationship Management (CRM) Software Market Size (2013-2018)
5.2 Social Customer Relationship Management (CRM) Software Key Players in United States
5.3 United States Social Customer Relationship Management (CRM) Software Market Size by Type
5.4 United States Social Customer Relationship Management (CRM) Software Market Size by Application
6 Europe
6.1 Europe Social Customer Relationship Management (CRM) Software Market Size (2013-2018)
6.2 Social Customer Relationship Management (CRM) Software Key Players in Europe
6.3 Europe Social Customer Relationship Management (CRM) Software Market Size by Type
6.4 Europe Social Customer Relationship Management (CRM) Software Market Size by Application
7 China
7.1 China Social Customer Relationship Management (CRM) Software Market Size (2013-2018)
7.2 Social Customer Relationship Management (CRM) Software Key Players in China
7.3 China Social Customer Relationship Management (CRM) Software Market Size by Type
7.4 China Social Customer Relationship Management (CRM) Software Market Size by Application
8 Japan
8.1 Japan Social Customer Relationship Management (CRM) Software Market Size (2013-2018)
8.2 Social Customer Relationship Management (CRM) Software Key Players in Japan
8.3 Japan Social Customer Relationship Management (CRM) Software Market Size by Type
8.4 Japan Social Customer Relationship Management (CRM) Software Market Size by Application
9 Southeast Asia
9.1 Southeast Asia Social Customer Relationship Management (CRM) Software Market Size (2013-2018)
9.2 Social Customer Relationship Management (CRM) Software Key Players in Southeast Asia
9.3 Southeast Asia Social Customer Relationship Management (CRM) Software Market Size by Type
9.4 Southeast Asia Social Customer Relationship Management (CRM) Software Market Size by Application
10 India
10.1 India Social Customer Relationship Management (CRM) Software Market Size (2013-2018)
10.2 Social Customer Relationship Management (CRM) Software Key Players in India
10.3 India Social Customer Relationship Management (CRM) Software Market Size by Type
10.4 India Social Customer Relationship Management (CRM) Software Market Size by Application
11 Central & South America
11.1 Central & South America Social Customer Relationship Management (CRM) Software Market Size (2013-2018)
11.2 Social Customer Relationship Management (CRM) Software Key Players in Central & South America
11.3 Central & South America Social Customer Relationship Management (CRM) Software Market Size by Type
11.4 Central & South America Social Customer Relationship Management (CRM) Software Market Size by Application
12 International Players Profiles
12.1 Salesforce.com
12.1.1 Salesforce.com Company Details
12.1.2 Company Description and Business Overview
12.1.3 Social Customer Relationship Management (CRM) Software Introduction
12.1.4 Salesforce.com Revenue in Social Customer Relationship Management (CRM) Software Business (2013-2018)
12.1.5 Salesforce.com Recent Development
12.2 SAP AG
12.2.1 SAP AG Company Details
12.2.2 Company Description and Business Overview
12.2.3 Social Customer Relationship Management (CRM) Software Introduction
12.2.4 SAP AG Revenue in Social Customer Relationship Management (CRM) Software Business (2013-2018)
12.2.5 SAP AG Recent Development
12.3 Oracle
12.3.1 Oracle Company Details
12.3.2 Company Description and Business Overview
12.3.3 Social Customer Relationship Management (CRM) Software Introduction
12.3.4 Oracle Revenue in Social Customer Relationship Management (CRM) Software Business (2013-2018)
12.3.5 Oracle Recent Development
12.4 Microsoft Dynamics CRM
12.4.1 Microsoft Dynamics CRM Company Details
12.4.2 Company Description and Business Overview
12.4.3 Social Customer Relationship Management (CRM) Software Introduction
12.4.4 Microsoft Dynamics CRM Revenue in Social Customer Relationship Management (CRM) Software Business (2013-2018)
12.4.5 Microsoft Dynamics CRM Recent Development
12.5 Jive Software
12.5.1 Jive Software Company Details
12.5.2 Company Description and Business Overview
12.5.3 Social Customer Relationship Management (CRM) Software Introduction
12.5.4 Jive Software Revenue in Social Customer Relationship Management (CRM) Software Business (2013-2018)
12.5.5 Jive Software Recent Development
12.6 Lithium Technologies
12.6.1 Lithium Technologies Company Details
12.6.2 Company Description and Business Overview
12.6.3 Social Customer Relationship Management (CRM) Software Introduction
12.6.4 Lithium Technologies Revenue in Social Customer Relationship Management (CRM) Software Business (2013-2018)
12.6.5 Lithium Technologies Recent Development
12.7 Visible Technologies
12.7.1 Visible Technologies Company Details
12.7.2 Company Description and Business Overview
12.7.3 Social Customer Relationship Management (CRM) Software Introduction
12.7.4 Visible Technologies Revenue in Social Customer Relationship Management (CRM) Software Business (2013-2018)
12.7.5 Visible Technologies Recent Development
12.8 Artesian Solutions
12.8.1 Artesian Solutions Company Details
12.8.2 Company Description and Business Overview
12.8.3 Social Customer Relationship Management (CRM) Software Introduction
12.8.4 Artesian Solutions Revenue in Social Customer Relationship Management (CRM) Software Business (2013-2018)
12.8.5 Artesian Solutions Recent Development
12.9 Bazaarvoice
12.9.1 Bazaarvoice Company Details
12.9.2 Company Description and Business Overview
12.9.3 Social Customer Relationship Management (CRM) Software Introduction
12.9.4 Bazaarvoice Revenue in Social Customer Relationship Management (CRM) Software Business (2013-2018)
12.9.5 Bazaarvoice Recent Development
12.10 QuestBack
12.10.1 QuestBack Company Details
12.10.2 Company Description and Business Overview
12.10.3 Social Customer Relationship Management (CRM) Software Introduction
12.10.4 QuestBack Revenue in Social Customer Relationship Management (CRM) Software Business (2013-2018)
12.10.5 QuestBack Recent Development
12.11 Attensity Group
12.12 Leaf Group
12.13 Kana Software
13 Market Forecast 2018-2025
13.1 Market Size Forecast by Regions
13.2 United States
13.3 Europe
13.4 China
13.5 Japan
13.6 Southeast Asia
13.7 India
13.8 Central & South America
13.9 Market Size Forecast by Product (2018-2025)
13.10 Market Size Forecast by Application (2018-2025)
14 Analyst's Viewpoints/Conclusions
15 Appendix
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.1.1 Research Programs/Design
15.1.1.2 Market Size Estimation
12.1.1.3 Market Breakdown and Data Triangulation
15.1.2 Data Source
15.1.2.1 Secondary Sources
15.1.2.2 Primary Sources
15.2 Disclaimer
15.3 Author Details
List of Tables and Figures
Table Social Customer Relationship Management (CRM) Software Key Market Segments
Table Key Players Social Customer Relationship Management (CRM) Software Covered
Table Global Social Customer Relationship Management (CRM) Software Market Size Growth Rate by Type 2013-2025 (Million US$)
Figure Global Social Customer Relationship Management (CRM) Software Market Size Market Share by Type 2013-2025
Figure Cloud-based Figures
Table Key Players of Cloud-based
Figure On-premises Figures
Table Key Players of On-premises
Table Global Social Customer Relationship Management (CRM) Software Market Size Growth by Application 2013-2025 (Million US$)
Figure SMEs Case Studies
Figure Large Enterprises Case Studies
Figure Social Customer Relationship Management (CRM) Software Report Years Considered
Table Global Social Customer Relationship Management (CRM) Software Market Size 2013-2025 (Million US$)
Figure Global Social Customer Relationship Management (CRM) Software Market Size and Growth Rate 2013-2025 (Million US$)
Table Global Social Customer Relationship Management (CRM) Software Market Size by Regions 2013-2025 (Million US$)
Table Global Social Customer Relationship Management (CRM) Software Market Size by Regions 2013-2018 (Million US$)
Table Global Social Customer Relationship Management (CRM) Software Market Share by Regions 2013-2018
Figure Global Social Customer Relationship Management (CRM) Software Market Share by Regions 2013-2018
Figure Global Social Customer Relationship Management (CRM) Software Market Share by Regions 2018
Table Market Top Trends
Table Global Social Customer Relationship Management (CRM) Software Revenue by Manufacturers (2013-2018) (Million US$)
Table Global Social Customer Relationship Management (CRM) Software Market Share by Manufacturers (2013-2018)
Figure Global Social Customer Relationship Management (CRM) Software Market Share by Manufacturers in 2018
Table Global Social Customer Relationship Management (CRM) Software Manufacturers Market Concentration Ratio (CR5 and HHI)
Table Key Players Head office and Area Served
Table Key Players Social Customer Relationship Management (CRM) Software Product/Solution/Service
Table Date of Enter into Social Customer Relationship Management (CRM) Software Market
Table Mergers & Acquisitions, Expansion Plans
Table Global Social Customer Relationship Management (CRM) Software Market Size by Type (2013-2018) (Million US$)
Table Global Social Customer Relationship Management (CRM) Software Market Size Share by Type (2013-2018)
Figure Global Social Customer Relationship Management (CRM) Software Market Size Market Share by Type (2013-2018)
Table Global Social Customer Relationship Management (CRM) Software Market Size by Application (2013-2018) (Million US$)
Table Global Social Customer Relationship Management (CRM) Software Market Size Share by Application (2013-2018)
Figure Global Social Customer Relationship Management (CRM) Software Market Size Market Share by Application (2013-2018)
Figure Global Social Customer Relationship Management (CRM) Software Revenue Market Share by Application in 2017
Figure United States Social Customer Relationship Management (CRM) Software Market Size 2013-2018 (Million US$)
Table United States Key Players Social Customer Relationship Management (CRM) Software Revenue (2017-2018) (Million US$)
Table United States Key Players Social Customer Relationship Management (CRM) Software Market Share (2017-2018)
Table United States Social Customer Relationship Management (CRM) Software Market Size by Type (2013-2018) (Million US$)
Table United States Social Customer Relationship Management (CRM) Software Market Share by Type (2013-2018)
Table United States Social Customer Relationship Management (CRM) Software Market Size by Application (2013-2018) (Million US$)
Table United States Social Customer Relationship Management (CRM) Software Market Share by Application (2013-2018)
Figure Europe Social Customer Relationship Management (CRM) Software Market Size 2013-2018 (Million US$)
Table Europe Key Players Social Customer Relationship Management (CRM) Software Revenue (2017-2018) (Million US$)
Table Europe Key Players Social Customer Relationship Management (CRM) Software Market Share (2017-2018)
Table Europe Social Customer Relationship Management (CRM) Software Market Size by Type (2013-2018) (Million US$)
Table Europe Social Customer Relationship Management (CRM) Software Market Share by Type (2013-2018)
Table Europe Social Customer Relationship Management (CRM) Software Market Size by Application (2013-2018) (Million US$)
Table Europe Social Customer Relationship Management (CRM) Software Market Share by Application (2013-2018)
Figure China Social Customer Relationship Management (CRM) Software Market Size 2013-2018 (Million US$)
Table China Key Players Social Customer Relationship Management (CRM) Software Revenue (2017-2018) (Million US$)
Table China Key Players Social Customer Relationship Management (CRM) Software Market Share (2017-2018)
Table China Social Customer Relationship Management (CRM) Software Market Size by Type (2013-2018) (Million US$)
Table China Social Customer Relationship Management (CRM) Software Market Share by Type (2013-2018)
Table China Social Customer Relationship Management (CRM) Software Market Size by Application (2013-2018) (Million US$)
Table China Social Customer Relationship Management (CRM) Software Market Share by Application (2013-2018)
Figure Japan Social Customer Relationship Management (CRM) Software Market Size 2013-2018 (Million US$)
Table Japan Key Players Social Customer Relationship Management (CRM) Software Revenue (2017-2018) (Million US$)
Table Japan Key Players Social Customer Relationship Management (CRM) Software Market Share (2017-2018)
Table Japan Social Customer Relationship Management (CRM) Software Market Size by Type (2013-2018) (Million US$)
Table Japan Social Customer Relationship Management (CRM) Software Market Share by Type (2013-2018)
Table Japan Social Customer Relationship Management (CRM) Software Market Size by Application (2013-2018) (Million US$)
Table Japan Social Customer Relationship Management (CRM) Software Market Share by Application (2013-2018)
Figure Southeast Asia Social Customer Relationship Management (CRM) Software Market Size 2013-2018 (Million US$)
Table Southeast Asia Key Players Social Customer Relationship Management (CRM) Software Revenue (2017-2018) (Million US$)
Table Southeast Asia Key Players Social Customer Relationship Management (CRM) Software Market Share (2017-2018)
Table Southeast Asia Social Customer Relationship Management (CRM) Software Market Size by Type (2013-2018) (Million US$)
Table Southeast Asia Social Customer Relationship Management (CRM) Software Market Share by Type (2013-2018)
Table Southeast Asia Social Customer Relationship Management (CRM) Software Market Size by Application (2013-2018) (Million US$)
Table Southeast Asia Social Customer Relationship Management (CRM) Software Market Share by Application (2013-2018)
Figure India Social Customer Relationship Management (CRM) Software Market Size 2013-2018 (Million US$)
Table India Key Players Social Customer Relationship Management (CRM) Software Revenue (2017-2018) (Million US$)
Table India Key Players Social Customer Relationship Management (CRM) Software Market Share (2017-2018)
Table India Social Customer Relationship Management (CRM) Software Market Size by Type (2013-2018) (Million US$)
Table India Social Customer Relationship Management (CRM) Software Market Share by Type (2013-2018)
Table India Social Customer Relationship Management (CRM) Software Market Size by Application (2013-2018) (Million US$)
Table India Social Customer Relationship Management (CRM) Software Market Share by Application (2013-2018)
Figure Central & South America Social Customer Relationship Management (CRM) Software Market Size 2013-2018 (Million US$)
Table Central & South America Key Players Social Customer Relationship Management (CRM) Software Revenue (2017-2018) (Million US$)
Table Central & South America Key Players Social Customer Relationship Management (CRM) Software Market Share (2017-2018)
Table Central & South America Social Customer Relationship Management (CRM) Software Market Size by Type (2013-2018) (Million US$)
Table Central & South America Social Customer Relationship Management (CRM) Software Market Share by Type (2013-2018)
Table Central & South America Social Customer Relationship Management (CRM) Software Market Size by Application (2013-2018) (Million US$)
Table Central & South America Social Customer Relationship Management (CRM) Software Market Share by Application (2013-2018)
Table Salesforce.com Company Details
Table Salesforce.com Revenue in Social Customer Relationship Management (CRM) Software Business (2013-2018) (Million US$)
Figure Salesforce.com Revenue Growth Rate in Social Customer Relationship Management (CRM) Software Business (2013-2018)
Table Salesforce.com Recent Development
Table SAP AG Company Details
Table SAP AG Revenue in Social Customer Relationship Management (CRM) Software Business (2013-2018)(Million US$)
Figure SAP AG Revenue Growth Rate in Social Customer Relationship Management (CRM) Software Business (2013-2018)
Table SAP AG Recent Development
Table Oracle Company Details
Table Oracle Revenue in Social Customer Relationship Management (CRM) Software Business (2013-2018)(Million US$)
Figure Oracle Revenue Growth Rate in Social Customer Relationship Management (CRM) Software Business (2013-2018)
Table Oracle Recent Development
Table Microsoft Dynamics CRM Company Details
Table Microsoft Dynamics CRM Revenue in Social Customer Relationship Management (CRM) Software Business (2013-2018)(Million US$)
Figure Microsoft Dynamics CRM Revenue Growth Rate in Social Customer Relationship Management (CRM) Software Business (2013-2018)
Table Microsoft Dynamics CRM Recent Development
Table Jive Software Company Details
Table Jive Software Revenue in Social Customer Relationship Management (CRM) Software Business (2013-2018)(Million US$)
Figure Jive Software Revenue Growth Rate in Social Customer Relationship Management (CRM) Software Business (2013-2018)
Table Jive Software Recent Development
Table Lithium Technologies Company Details
Table Lithium Technologies Revenue in Social Customer Relationship Management (CRM) Software Business (2013-2018)(Million US$)
Figure Lithium Technologies Revenue Growth Rate in Social Customer Relationship Management (CRM) Software Business (2013-2018)
Table Lithium Technologies Recent Development
Table Visible Technologies Company Details
Table Visible Technologies Revenue in Social Customer Relationship Management (CRM) Software Business (2013-2018)(Million US$)
Figure Visible Technologies Revenue Growth Rate in Social Customer Relationship Management (CRM) Software Business (2013-2018)
Table Visible Technologies Recent Development
Table Artesian Solutions Company Details
Table Artesian Solutions Revenue in Social Customer Relationship Management (CRM) Software Business (2013-2018)(Million US$)
Figure Artesian Solutions Revenue Growth Rate in Social Customer Relationship Management (CRM) Software Business (2013-2018)
Table Artesian Solutions Recent Development
Table Bazaarvoice Company Details
Table Bazaarvoice Revenue in Social Customer Relationship Management (CRM) Software Business (2013-2018)(Million US$)
Figure Bazaarvoice Revenue Growth Rate in Social Customer Relationship Management (CRM) Software Business (2013-2018)
Table Bazaarvoice Recent Development
Table QuestBack Company Details
Table QuestBack Revenue in Social Customer Relationship Management (CRM) Software Business (2013-2018)(Million US$)
Figure QuestBack Revenue Growth Rate in Social Customer Relationship Management (CRM) Software Business (2013-2018)
Table QuestBack Recent Development
Table Attensity Group Company Details
Table Leaf Group Company Details
Table Kana Software Company Details
Table Global Social Customer Relationship Management (CRM) Software Market Size by Regions (Million US$) 2018-2025
Figure Global Social Customer Relationship Management (CRM) Software Market Size Share by Regions (2018-2025)
Figure Global Social Customer Relationship Management (CRM) Software Market Size Share by Regions in 2025
Figure United States Social Customer Relationship Management (CRM) Software Market Size Forecast (2018-2025)(Million USD)
Figure Europe Social Customer Relationship Management (CRM) Software Market Size Forecast (2018-2025)(Million USD)
Figure China Social Customer Relationship Management (CRM) Software Market Size Forecast (2018-2025)(Million USD)
Figure Japan Social Customer Relationship Management (CRM) Software Market Size Forecast (2018-2025)(Million USD)
Figure Southeast Asia Social Customer Relationship Management (CRM) Software Market Size Forecast (2018-2025)(Million USD)
Figure India Social Customer Relationship Management (CRM) Software Market Size Forecast (2018-2025)(Million USD)
Figure Central & South America Social Customer Relationship Management (CRM) Software Market Size Forecast (2018-2025)(Million USD)
Table Global Social Customer Relationship Management (CRM) Software Market Size by Product (2018-2025) (Million US$)
Figure Global Social Customer Relationship Management (CRM) Software Market Size by Product (2018-2025)
Figure Global Social Customer Relationship Management (CRM) Software Market Size by Product in 2025
Table Global Social Customer Relationship Management (CRM) Software Market Size by Application (2018-2025) (Million US$)
Figure Global Social Customer Relationship Management (CRM) Software Market Size by Application (2018-2025)
Figure Global Social Customer Relationship Management (CRM) Software Market Size by Application in 2025
Table Research Programs/Design for This Report
Figure Bottom-up and Top-down Approaches for This Report
Figure Data Triangulation
Table Key Data Information from Secondary Sources
Table Key Data Information from Primary Sources
