Healthcare CRM - Global Market Outlook (2022-2028)
According to Research, the Global Healthcare CRM Market is accounted for $7.27 billion in 2017 and is expected to reach $28.89 billion by 2026 growing at a CAGR of 16.6% during the forecast period. Some of the key factors influencing the market growth include rising focus on patient engagement, increasing demand for structured data and technological advances in the field of communication and information technology. However, high cost and difficulty of CRM implementation and threat of patient data security are restricting the market growth.
Customer relationship management (CRM) is a tool used as a strategy for managing interactions with patients and this technology aids in managing, coordinating, and automating the business processes. The implementation of information communication technologies (ICT) in the healthcare is rising at a high pace and a number of healthcare providers have been adopting CRM software solutions.
Among Application, The Case management is anticipated to grow at significant market share during the forecast period owing to growing chronic disease and behavioural health problems. This management involves harmonization between primary healthcare providers, care managers and patients for treatment of a high collision disease.
By Geography, Asia Pacific is expected to grow at the significant market share during the forecast period. The increasing healthcare infrastructure and quick developments in emerging economies are probable to boost the growth of the healthcare CRM market in this region. Countries such as Japan and China in the Asia Pacific region are driving by highest expansion of e-health technologies in these countries.
Some of the key players in global Healthcare CRM market are Microsoft, Saleforce.Com, Inc., SugarCRM, Oracle, SAP SE, Accenture, IBM, Healthgrades, Infor, Inc., Veeva Systems, Siemens Healthcare, Amdocs Ltd, Influence Health, Inc., NetSuite, Cerner and Talisma.
Deployment Models Covered:
• Web/Cloud-Based Model
• On-Premise Model
Components Covered:
• Software
• Services
Functionalities Covered:
• Sales
• Marketing
• Customer Service and Support
• Digital Marketing
• Other Functionalities
Products Covered:
• Referral healthcare Customer relationship management
• Individual healthcare Customer relationship management
• Individual and referral healthcare Customer relationship management
Applications Covered:
• Community Outreach
• Case Coordination
• Case management
• Relationship management
• Other Applications
Technologies Covered:
• Social Customer relationship management
• Cloud based Customer relationship management
• Collaborative Customer relationship management
• Mobile Customer relationship management
• Predictive Customer relationship management
End Users Covered:
• Life Sciences Industry
• Healthcare Providers
• Healthcare Payers
• Other End Users
Regions Covered:
• North America
o US
o Canada
o Mexico
• Europe
o Germany
o UK
o Italy
o France
o Spain
o Rest of Europe
• Asia Pacific
o Japan
o China
o India
o Australia
o New Zealand
o South Korea
o Rest of Asia Pacific
• South America
o Argentina
o Brazil
o Chile
o Rest of South America
• Middle East & Africa
Saudi Arabia
o UAE
o Qatar
o South Africa
o Rest of Middle East & Africa
What our report offers:
- Market share assessments for the regional and country level segments
- Market share analysis of the top industry players
- Strategic recommendations for the new entrants
- Market forecasts for a minimum of 9 years of all the mentioned segments, sub segments and the regional markets
- Market Trends (Drivers, Constraints, Opportunities, Threats, Challenges, Investment Opportunities, and recommendations)
- Strategic recommendations in key business segments based on the market estimations
- Competitive landscaping mapping the key common trends
- Company profiling with detailed strategies, financials, and recent developments
- Supply chain trends mapping the latest technological advancements
1 Executive Summary
2 Preface
2.1 Abstract
2.2 Stake Holders
2.3 Research Scope
2.4 Research Methodology
2.4.1 Data Mining
2.4.2 Data Analysis
2.4.3 Data Validation
2.4.4 Research Approach
2.5 Research Sources
2.5.1 Primary Research Sources
2.5.2 Secondary Research Sources
2.5.3 Assumptions
3 Market Trend Analysis
3.1 Introduction
3.2 Drivers
3.3 Restraints
3.4 Opportunities
3.5 Threats
3.6 Product Analysis
3.7 Application Analysis
3.8 Technology Analysis
3.9 End user Analysis
3.10 Emerging Markets
3.11 Futuristic Market Scenario
4 Porters Five Force Analysis
4.1 Bargaining power of suppliers
4.2 Bargaining power of buyers
4.3 Threat of substitutes
4.4 Threat of new entrants
4.5 Competitive rivalry
5 Global Healthcare CRM Market, By Deployment Model
5.1 Introduction
5.2 Web/Cloud-Based Model
5.2.1 Hybrid Cloud
5.2.2 Public Cloud
5.2.3 Private Cloud
5.3 On-Premise Model
6 Global Healthcare CRM Market, By Component
6.1 Introduction
6.2 Software
6.3 Services
7 Global Healthcare CRM Market, By Functionality
7.1 Introduction
7.2 Sales
7.3 Marketing
7.4 Customer Service and Support
7.5 Digital Marketing
7.6 Other Functionalities
8 Global Healthcare CRM Market, By Product
8.1 Introduction
8.2 Referral healthcare Customer relationship management
8.3 Individual healthcare Customer relationship management
8.4 Individual and referral healthcare Customer relationship management
9 Global Healthcare CRM Market, By Application
9.1 Introduction
9.2 Community Outreach
9.2.1 Services outreach/Promotion
9.2.2 Community health education
9.2.3 Financial Donor Management
9.3 Case Coordination
9.3.1 Pre-Authorizations / Eligibility
9.3.2 Patient information Management
9.3.3 Referrals
9.3.4 Other Case Coordinations
9.4 Case management
9.4.1 Chronic Disease Management
9.4.2 Clinical trials Relationship Management
9.5 Relationship management
9.6 Other Applications
10 Global Healthcare CRM Market, By Technology
10.1 Introduction
10.2 Social Customer relationship management
10.3 Cloud based Customer relationship management
10.4 Collaborative Customer relationship management
10.5 Mobile Customer relationship management
10.6 Predictive Customer relationship management
11 Global Healthcare CRM Market, By End User
11.1 Introduction
11.2 Life Sciences Industry
11.3 Healthcare Providers
11.3.1 Ambulatory Surgery Centers(Ascs) and Clinics
11.3.2 Hospitals
11.3.3 Diagnostic Centers
11.4 Healthcare Payers
11.5 Other End Users
12 Global Healthcare CRM Market, By Geography
12.1 Introduction
12.2 North America
12.2.1 US
12.2.2 Canada
12.2.3 Mexico
12.3 Europe
12.3.1 Germany
12.3.2 UK
12.3.3 Italy
12.3.4 France
12.3.5 Spain
12.3.6 Rest of Europe
12.4 Asia Pacific
12.4.1 Japan
12.4.2 China
12.4.3 India
12.4.4 Australia
12.4.5 New Zealand
12.4.6 South Korea
12.4.7 Rest of Asia Pacific
12.5 South America
12.5.1 Argentina
12.5.2 Brazil
12.5.3 Chile
12.5.4 Rest of South America
12.6 Middle East & Africa
12.6.1 Saudi Arabia
12.6.2 UAE
12.6.3 Qatar
12.6.4 South Africa
12.6.5 Rest of Middle East & Africa
13 Key Developments
13.1 Agreements, Partnerships, Collaborations and Joint Ventures
13.2 Acquisitions & Mergers
13.3 New Product Launch
13.4 Expansions
13.5 Other Key Strategies
14 Company Profiling
14.1 Microsoft
14.2 Saleforce.Com, Inc.
14.3 SugarCRM
14.4 Oracle
14.5 SAP SE
14.6 Accenture
14.7 IBM
14.8 Healthgrades
14.9 Infor, Inc.
14.10 Veeva Systems
14.11 Siemens Healthcare
14.12 Amdocs Ltd
14.13 Influence Health, Inc.
14.14 NetSuite
14.15 Cerner
14.16 Talisma
List of Tables
Table 1 Global Healthcare CRM Market Outlook, By Region (2016-2026) ($MN)
Table 2 Global Healthcare CRM Market Outlook, By Deployment Model (2016-2026) ($MN)
Table 3 Global Healthcare CRM Market Outlook, By Web/Cloud-Based Model (2016-2026) ($MN)
Table 4 Global Healthcare CRM Market Outlook, By Hybrid Cloud (2016-2026) ($MN)
Table 5 Global Healthcare CRM Market Outlook, By Public Cloud (2016-2026) ($MN)
Table 6 Global Healthcare CRM Market Outlook, By Private Cloud (2016-2026) ($MN)
Table 7 Global Healthcare CRM Market Outlook, By On-Premise Model (2016-2026) ($MN)
Table 8 Global Healthcare CRM Market Outlook, By Component (2016-2026) ($MN)
Table 9 Global Healthcare CRM Market Outlook, By Software (2016-2026) ($MN)
Table 10 Global Healthcare CRM Market Outlook, By Services (2016-2026) ($MN)
Table 11 Global Healthcare CRM Market Outlook, By Functionality (2016-2026) ($MN)
Table 12 Global Healthcare CRM Market Outlook, By Sales (2016-2026) ($MN)
Table 13 Global Healthcare CRM Market Outlook, By Marketing (2016-2026) ($MN)
Table 14 Global Healthcare CRM Market Outlook, By Customer Service and Support (2016-2026) ($MN)
Table 15 Global Healthcare CRM Market Outlook, By Digital Marketing (2016-2026) ($MN)
Table 16 Global Healthcare CRM Market Outlook, By Other Functionalities (2016-2026) ($MN)
Table 17 Global Healthcare CRM Market Outlook, By Product (2016-2026) ($MN)
Table 18 Global Healthcare CRM Market Outlook, By Referral healthcare Customer relationship management (2016-2026) ($MN)
Table 19 Global Healthcare CRM Market Outlook, By Individual healthcare Customer relationship management (2016-2026) ($MN)
Table 20 Global Healthcare CRM Market Outlook, By Individual and referral healthcare Customer relationship management (2016-2026) ($MN)
Table 21 Global Healthcare CRM Market Outlook, By Application (2016-2026) ($MN)
Table 22 Global Healthcare CRM Market Outlook, By Community Outreach (2016-2026) ($MN)
Table 23 Global Healthcare CRM Market Outlook, By Services outreach/Promotion (2016-2026) ($MN)
Table 24 Global Healthcare CRM Market Outlook, By Community health education (2016-2026) ($MN)
Table 25 Global Healthcare CRM Market Outlook, By Financial Donor Management (2016-2026) ($MN)
Table 26 Global Healthcare CRM Market Outlook, By Case Coordination (2016-2026) ($MN)
Table 27 Global Healthcare CRM Market Outlook, By Pre-Authorizations / Eligibility (2016-2026) ($MN)
Table 28 Global Healthcare CRM Market Outlook, By Patient information Management (2016-2026) ($MN)
Table 29 Global Healthcare CRM Market Outlook, By Referrals (2016-2026) ($MN)
Table 30 Global Healthcare CRM Market Outlook, By Other Case Coordinations (2016-2026) ($MN)
Table 31 Global Healthcare CRM Market Outlook, By Case management (2016-2026) ($MN)
Table 32 Global Healthcare CRM Market Outlook, By Chronic Disease Management (2016-2026) ($MN)
Table 33 Global Healthcare CRM Market Outlook, By Clinical trials Relationship Management (2016-2026) ($MN)
Table 34 Global Healthcare CRM Market Outlook, By Relationship management (2016-2026) ($MN)
Table 35 Global Healthcare CRM Market Outlook, By Other Applications (2016-2026) ($MN)
Table 36 Global Healthcare CRM Market Outlook, By Technology (2016-2026) ($MN)
Table 37 Global Healthcare CRM Market Outlook, By Social Customer relationship management (2016-2026) ($MN)
Table 38 Global Healthcare CRM Market Outlook, By Cloud based Customer relationship management (2016-2026) ($MN)
Table 39 Global Healthcare CRM Market Outlook, By Collaborative Customer relationship management (2016-2026) ($MN)
Table 40 Global Healthcare CRM Market Outlook, By Mobile Customer relationship management (2016-2026) ($MN)
Table 41 Global Healthcare CRM Market Outlook, By Predictive Customer relationship management (2016-2026) ($MN)
Table 42 Global Healthcare CRM Market Outlook, By End User (2016-2026) ($MN)
Table 43 Global Healthcare CRM Market Outlook, By Life Sciences Industry (2016-2026) ($MN)
Table 44 Global Healthcare CRM Market Outlook, By Healthcare Providers (2016-2026) ($MN)
Table 45 Global Healthcare CRM Market Outlook, By Ambulatory Surgery Centers(Ascs) and Clinics (2016-2026) ($MN)
Table 46 Global Healthcare CRM Market Outlook, By Hospitals (2016-2026) ($MN)
Table 47 Global Healthcare CRM Market Outlook, By Diagnostic Centers (2016-2026) ($MN)
Table 48 Global Healthcare CRM Market Outlook, By Healthcare Payers (2016-2026) ($MN)
Table 49 Global Healthcare CRM Market Outlook, By Other End Users (2016-2026) ($MN)
Note: Tables for North America, Europe, APAC, South America, and Middle East & Africa Regions are also represented in the same manner as above.
Research Methodology
The research study released with title "Healthcare CRM - Global Market Outlook (2022-2028)" involved the extensive usage of both primary and secondary data sources. The research process involved the study of various factors affecting the industry, including the government policy, market environment, competitive landscape, historical data, present trends in the market, technological innovation, upcoming technologies and the technical progress in related industry, and market risks, opportunities, market barriers and challenges. The following illustrative figure shows the market research methodology applied in this report.Key Executives Interviewed
Research Programs/Design
| Historical Data (2017-2022E) |
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Market Size Estimation
Top-down and bottom-up approaches are used to validate and estimate the global/regional market size by manufacturers, regional splits, product segments and application.
To establish Research coverage of the study with most relevant & functional players HTF MI follows industry standards such as NAICS/SIC/ICB/TRCB, furthermore the sorted list of companies is validated using Product Mapping and business activities and shortlisted by industry perspective.
HTF MI select experienced analyst and associate that are specialized in the domain for conducting research. They prepare a list of companies by region that helps to understand players penetration rate in the market. This companies are further analyses in what segment or application they serve in our market. The list of product and applications are evaluated for each companies dealing in the Healthcare CRM Global Market Outlook. The market study is conducted on basis of more than 200 companies dealing in the market regional as well as global areas with purpose to understand company’s positioning regarding market value, volume and their market share for regional as well as global. Further to bring relevance specific to any niche market we set and apply number of criteria like Geographic Footprints, Regional Segments of Revenue, Operational Centres, etc. The next step is to finalize a team (In-House + Data Online) who then starts collecting C & D level executives and profiles, Industry experts, Opinion leaders etc from Healthcare CRM Global Market Outlook who then work towards appointment generation.
Primary Data Collection
The primary research is performed by taking the interviews of executives of various companies dealing in the Healthcare CRM Global Market Outlook as well as using the survey reports, research institute, and latest research reports. Meanwhile, analyst team keeps preparing set of questionnaires and relevant list of appointee or target primary respondents; the target audience are then tapped and segregated with various mediums and channels that are feasible for making connection that includes email communication, telephonic, skype, LinkedIn Group & In Mail, Community Forums, Open Survey, SurveyMonkey etc.
Secondary Sources
The secondary resources considered in the Healthcare CRM Global Market Outlook study includes company annual reports, press releases, published articles of organizations and associations, and the survey taken through different mediums such as online website and forums, survey monkey, LinkedIn, etc. In addition, the valuable strategic information obtained from industry association, paid database, and investor presentations are also good tool for information to make appropriate iterative validation are used to modify market models and cross-verify primary research and insights.
Market Breakdown and Data Triangulation
To make market engineering data complete; extensive primary research is conducted to gather information and validate the critical numbers derived to be used for calculations of market statistics; market size estimations; forecasting; breakdown; and data triangulation. Both top-down and bottom-up approaches were applied, along with several data triangulation methods, to perform market estimation and market forecasting for the overall market segments and sub-segments listed in this report. Furthermore qualitative and further quantitative analysis is also done for all the numbers arrived at in the market estimation process to list relevant information in the final deliverable report "Healthcare CRM - Global Market Outlook (2022-2028)" .
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Key Information from Primary Sources
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| Format | Properties | |
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| 1-User Access | The report is sent in PDF format. The report will be emailed to you. | This is a single user access license, allowing one specific user to access the report. |
| Site User | The study would be provided in PDF format. The report will be emailed to you. | This is a site license, allowing 1-10 employees within your organisation to access the report. |
| Enterprise User | The format of deliverable would be PDF and Excel. | This is an enterprise or corporate license, allowing all employees within your organisation irrespective of geographic location to access the report. |
